01Introduction
This Privacy Policy explains how Tea Shift ("Tea Shift", "we", "us" or "our") collects, uses, shares and protects personal information when you visit teashift.com (the "Website"), submit a franchise enquiry, or contact us by phone or WhatsApp.
By using the Website or sharing your details with us, you agree to the practices described in this policy. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
02Information We Collect
Information you give us. When you fill in our franchise enquiry form, message us on WhatsApp or call us, we may collect:
- Your name, mobile number and email address (if provided)
- Your city, preferred location and state
- Your investment budget and whether you have a shop space
- Any other details you choose to share in your message
Information collected automatically. When you browse the Website, we and our service providers may collect technical information such as your IP address, browser and device type, pages visited, time spent, and the website or advertisement that referred you. This is collected through cookies and similar technologies (see Section 5).
03How We Use Your Information
We use your information only for legitimate business purposes, including to:
- Respond to your franchise enquiry and call or message you about the Tea Shift franchise opportunity
- Share franchise details, the Franchise Kit, investment information and next steps
- Evaluate locations and process franchise applications and agreements
- Send follow-ups and updates about Tea Shift (you can opt out at any time)
- Measure and improve our Website and advertising, including Meta (Facebook & Instagram) ads
- Prevent fraud, keep the Website secure and meet legal obligations
We do not sell your personal information.
05Cookies & Tracking Technologies
Cookies are small files stored on your device. We use them to keep the Website working properly, understand how visitors use it, and measure the performance of our advertisements.
- Essential cookies – needed for the Website and forms to function
- Analytics cookies – help us understand visits and improve the Website
- Advertising cookies – such as the Meta Pixel, which tells us when someone who saw our ad submits an enquiry, and helps us show relevant ads
You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if cookies are disabled. You can also manage ad preferences in your Facebook and Instagram account settings.
06Third-Party Links & Services
The Website contains links and embedded services from third parties, including WhatsApp, Google Maps and downloadable documents. When you use them, the third party's own privacy policy applies. We are not responsible for the content or privacy practices of external websites.
07Data Security & Retention
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We keep your information only for as long as needed for the purposes described in this policy, such as handling your enquiry or managing a franchise relationship, or as required by law. After that, we delete or anonymise it.
08Your Rights & Choices
Subject to applicable law, you may:
- Ask for a summary of the personal information we hold about you
- Ask us to correct, update or complete your information
- Ask us to delete your information when it is no longer needed
- Withdraw your consent to being contacted at any time – just tell us on call or reply "STOP" on WhatsApp
- Raise a grievance about how your information has been handled
To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time.
09Children's Privacy
Franchise opportunities are intended for adults. The Website is not directed at anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a new "Last updated" date. Please check this page periodically.
11Contact Us & Grievance Officer
If you have any questions, requests or complaints about this Privacy Policy or your personal information, please contact our Grievance Officer: